Looking for something?

Chances are you’ll find it here.

Account Documents

To view a complete list of account documents,
click here.

Funds Request

To submit a funds request,
click here.

Lot Size Change

To submit a request to change your lot size,
click here.

Margin Change Form

To submit a request to change your margin,
click here.

Position-based Trading

To submit a request to change to or from position-based trading,
click here.

Funds Transfer

To submit a request to transfer funds from one account to another,
click here.

Additional Account

To add another account, click here.

Add XAU/USD Request Form

To add XAU/USD to your account, click here.

Add Trade Features

To add Non-FIFO, Attached Orders and Hedging to your account,
click here.

General FAQs

Oil Trading FAQs

Braving the Rapids FAQs

Education FAQs

Looking for a specific topic? Visit our product and tool FAQs below:

Spread Bet FAQs
CFD FAQs
Binary FAQs
FX Options FAQs
Dealbook Web FAQs
Autochartist Chart Patterns FAQs
AutoChartist Trade Ideas FAQs

How do I deposit/withdraw funds from my GFT Account?

For more information on how to deposit funds, click here.

To withdraw funds, fill out the form here.

back to top

Are there education/training modules available?

Sure – if you want to learn about DealBook® we have many video tutorials.

You also can have an account executive walk you through DealBook® or MT4 over the phone.

back to top

What trading tools are offered?

Over 80 indicators come on our DealBook® software and we offer a variety of other tools including Autochartist Chart Patterns, which scans the charts of all GFT currency pairs to find patterns.

back to top

What do I do if I get the message “You are already registered with another demo user”?

You have had a demo account in the past, and most likely it has expired. If you are looking to have it extended you will need to talk to a specialist.

back to top

I’m having some issues logging in to DealBook®. What do I do?

If you are having login issues, contact our technical support here.

back to top

How do I access DealBook® 360 if I am behind a firewall?

  1. Disable the Windows XP Service Pack 2 Firewall for Windows XP users. In the Control Panel you’ll find the “Windows Firewall” icon where you can set it to “on” or “off.”
  2. Disable any internet security or firewall specific software, or configure it to allow DealBook® the access it needs. DealBook® requires ports 8080, 443 and 17326/17325.
  3. Disable antivirus blocking. Most antivirus software published in or after 2004 will have port-blocking capabilities.
  4. Make sure that port forwarding and hardware firewall settings are disabled on any existing network routers. Out of the box, a router should not have any of these settings enabled. If you are not comfortable disabling them, configure them for the port numbers above (#2).
  5. Reset your modem or firewall. Make sure it’s off at least 30 seconds before restoring power so that all static electricity has subsided.
  6. If this doesn’t work, contact one of our support specialists and we’ll walk you through the process.

back to top

I am receiving the “Login Error – Username/password incorrect” message. What do I do?

Make sure you are entering the Username and Password exactly how you received it since it’s case sensitive. Also, make sure the correct system type is selected on the login screen – for example, if you are trying to log in to the demo, make sure that "demo system" is selected on the login screen. If you still aren’t able to log in or if you have forgotten your password, contact us and we’ll be happy to help.

back to top

Can I use DealBook® 360 on my mobile device?

We offer DealBook® Mobile for several phone types, including iPhones®. Find download information here. You can also access DealBook® WEB from your web-enabled phone.

back to top

Which currencies are accepted by GFT and can I pay in a currency other than my GFT account base currency?

GFT accepts any currency we trade, but there’s a conversion fee if your deposit is in a currency other than your base currency. Base currencies are: USD, JPY, EUR, AUD, CHF, GBP, CAD and PLN.

back to top

What is the inactivity fee?

Customer accounts will be subject to a monthly inactivity fee if no trading activity has occurred for a period of 90 days or more. Trading activity is defined as the opening and/or closing of a position or maintaining an open position during that period. Click here to view the fee schedule.

There are two ways to avoid being assessed the inactivity fee before the 90th day of inactivity:

1. You can place a trade
OR
2. Contact us to let us know that you would like us to deactivate your account.

back to top

Are there costs involved with having my account deactivated?

No, there are no costs associated with deactivating or reactivating your live account.

back to top

Can the account be deactivated then reactivated at a later date?

Yes, we are able to deactivate your account. Just contact us to let us know to deactivate the account and then contact us once again to reactivate the account.

back to top

Will I be charged for the inactivity fee while my account is deactivated?

No, your account will not be charged the inactivity fee while deactivated. However, be aware that when an account is reactivated, it is with the assumption that you will be trading. The inactivity fee is calculated from the last trade date, regardless of whether an account was deactivated or not. Our billing date is the 1st of the month, so once your account is reactivated, you would have until the 1st of the next month to place a trade before being charged the inactivity fee again.

back to top

I was billed an inactivity fee. Is there any way that I can recover this fee?

Yes, you can recover the fee by placing a trade. Once you have placed a trade contact us and we will refund your inactivity fee for that month.

back to top

How do I deactivate and reactivate my live trading account?

To deactivate and reactivate your live trading account, simply contact us online or by phone or fax to alert us that you want to deactivate or reactivate your live account. Please be sure to include your name and account number on the correspondence. Remember, you will not have access to the live platform of the DealBook® 360 trading software while deactivated.

back to top

Are the funds I send to GFT held in a segregated account?

In line with the FSA’s client money rules, GFT Global Markets UK deposits all funds received from retail customers in segregated bank accounts held with Barclays Bank and JP Morgan in the UK. GFT notifies you during the account opening process if you are categorised as a retail customer.

back to top

Oil Trading FAQs

If you're new to trading oil this is a great place to start. If you need any further assistance please contact us.

Why are 2 types of oil contracts offered?

Oil may look the same to the untrained eye, but in reality there are many different types of crude oil depending on where it is found in the world, and what it is made up of. To make it easier for global commodity trading the market has devised a system of oil benchmarks, which include Brent and WTI.

Brent is from Europe, which is why it is referred to as European oil, while WTI is from the US, which is why it’s often called US oil. These benchmarks make it much simpler to trade oil, and when someone purchases a Brent and WTI contract they have a good idea where the oil came from and what quality it is.

back to top

What to trade – Brent or WTI?

Some people choose to trade Brent if they are based in Europe, while traders based in the US may choose to trade WTI. In reality, though, at FOREX.com you can trade Brent and WTI 24 hours a day 5 days a week, wherever you are in the world.

back to top

Why are Brent and WTI different prices?

Typically Brent and WTI move in the same direction, but they are very rarely the same price. In recent years Brent has traded at a premium to WTI due to an oversupply of WTI, which made US oil cheaper. This means that a Brent contract was more expensive than a WTI contract. Historically this has not always been the case as WTI is considered a better quality crude oil compared to Brent.

back to top

How do I trade oil?

Compared to trading forex, where you always buy one currency and sell the other simultaneously, that is NOT the case when trading oil. You either BUY or SELL oil. For example:

  • If you think that the price of oil is going to go down in future then you want to sell oil.
  • If you think that the price of oil is going up in future then you want to buy oil.

FOREX.com offers a monthly oil future, which is traded slightly differently on our 2 platforms.

  • FOREXTrader PRO – The minimum lot is 100 barrels, which is 0.1 of a CFD.
  • MT4 – Oil is quoted as contracts of 1. 1 contract is 0.1 of a CFD.

back to top

Why is oil priced in dollars?

Oil priced in dollars is a standard global phenomenon. If you read about oil in the financial press you are 99% likely to see it quoted in USD, so we have adopted the same standard.

This is why trading oil can be a nice complement to trading FX. Since oil is priced in US dollars, it can be impacted by movement in the USD, although this is only one factor that can impact the oil price.

back to top

The major players in the oil market:

The world’s top 5 largest oil producers are: Russia, Saudi Arabia, United States, China, and Canada. Watch out for any headlines about these countries; if there is any threat to their oil production, particularly in Saudi Arabia and Russia, then this has the potential to put upward pressure on the oil price.

back to top

The importance of OPEC:

This stands for the Organisation of the Petroleum Exporting Countries. It is is an organisation made up of some of the world’s largest oil producers, its mandate is to protect the interest of oil suppliers, coordinate oil prices and ensure the “stabilisation” of oil markets around the world. Members include Saudi Arabia, Venezuela, Nigeria and the UAE.

OPEC have been known to intervene in oil markets by coordinating production cuts or increases among its members to impact the oil price. This makes them a controversial force in the oil market.

Due to this, when OPEC members meet at their headquarters in Vienna, usually twice a year, watch out for what agreements are made, as Opec can move the price of oil.

back to top

Other factors that can affect the oil price:

  • Supply and demand: how much oil there is in the world can have a big impact. Oversupply can weigh on the price of oil, while a limited supply can push the price of oil higher.
  • Geopolitical issues: particularly tensions in the Middle East that could threaten the production and distribution of oil in Saudi Arabia, the world’s largest oil producer.
  • Weather: if you hear that a storm or a hurricane is threatening an oil field this can put upward pressure on the price of oil. Usually this effects oil produced in the US, which has more extreme weather conditions than Europe. However, it can also put upward pressure on the price of Brent, as well as WTI, as the market worries about a tightening in oil supply.
  • Economics: Global growth can determine the price of oil. If growth is weak then demand for oil may be lower, which could weigh on the price. If growth is strong, then demand for oil may rise, which could boost the price of oil. Worth noting, China is a major part of the oil demand story as well as the oil production story. When its economy is strong this can boost the price of oil, while the price of oil can fall when China’s economy looks weak.

back to top

Braving the Rapids FAQs

The following answers are provided by Neal Gilbert, market strategist at GFT and creator of the Rapids:

What time frame chart should I use The Rapids on?

Personally, I like to use a 15 minute chart, but it is amenable to any time frame you decide to utilize. Keep in mind though that this is a trend-following type of strategy, and using time frames that show the strongest trending tendencies will most likely give you the best results.

back to top

I am using MT4 and I can’t get my Bollinger Bands to set properly. Can this strategy be used on the MT4 platform?

Yes, but instead of using Bollinger Bands, you have to use the indicator called “Bands” which can be found under “Custom Indicators” field in your Navigator.

back to top

Why do you use the “multiple of five” criteria when determining your stop loss placement?

This was just a trick that I used when practicing the strategy at its inception. When trying to decide how large of a position I should enter, I found it much easier to do the math when the stop loss was a multiple of five instead of some random value. Since I felt it was easier at that time, I decided that it would be a good addition to the strategy overall.

back to top

When placing a stop loss, you say to place it “the pip spread, or more, away from the water’s edge.” If spreads are variable, how am I supposed to determine what the pip spread is at the time of entry?

I like to use the assumption of the widest spread possible. That may be a pessimistic way to look at things, but I like to prepare for the worst while hoping for the best. As an example, on the EUR/USD, the widest spread I have ever witnessed is 3 pips. Therefore, whenever I enter a trade using The Rapids on that currency pair, I assume the spread is 3 pips even if it is 0.8 pips at the time of entry.

back to top

Is there a maximum stop loss that you use?

No, the stop loss is completely dependent upon where the water is when you get a dry candle. I could care less if the stop loss is 10 pips or 1,000 pips; the same rules apply because the amount risked would be the same either way.

back to top

What do I do if the market crosses to the other side of The Rapids and presents a dry candle before hitting my stop loss or profit target?

Exit the previous trade at market, and enter in to a new trade using the same rules. When the market braves The Rapids to the other side, it is telling us that the trend has changed. Therefore, you would exit the trade that is against that trend and essentially go with the flow.

back to top

Are there any other methods to using this strategy?

Yes, Neal Gilbert has created six different iterations of this trading strategy that have varying degrees of success. However, the methods Neal derived aren’t the “end all, be all” of The Rapids trading strategy. There are many different interpretations that could be created using the simple rules that are presented.

back to top

Education FAQs

Are there education/training modules available?

Sure – if you want to learn about DealBook® we have many video tutorials

You also can have a representative walk you through DealBook® or MT4 over the phone.

back to top

What type of webinars does GFT offer?

There are a variety of webinars you are able to attend weekly. We offer webinars for fundamental and technical traders. Click here to view the available webinars

back to top

What does the FX Fundamental Outlook webinar cover?

This is an overview of the key political and economic stories affecting G-20 currencies that week and analysis of the daily charts for major currency pairs. Register now.

back to top

What does the Technical Outlook and Trader Psychology webinar cover?

This weekly webinar is hosted by Matt Weller, market strategist for GFT. He reviews key technical levels affecting major currency pairs during that week, discusses potential trade setups (entries and exits), and analyses an aspect of trading psychology related to recent price action.

back to top

What does the Weekly Outlook on Equity and Commodity Markets cover?

In this webinar, GFT derivative market strategists give an overview of upcoming key economic releases for the week affecting G-20 equity markets, a review of key investment themes affecting global stock indices, and a review of the major trends in commodity markets

back to top

What is the Live Market Analysis webinar?

In these webinars, you are able to watch and listen as GFT technical analyst Matt Weller presents real-time trade opportunities using the same pattern recognition techniques they provide in their daily commentary on FX360.com. You’ll also have the opportunity to pose questions to Matt regarding this unique methodology for trading the forex market. Would you like me to register you now?

back to top

Don’t see your question here? Let’s talk. Start a live text chat or contact us using one of the methods here.

CD01UK.706.112612