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How do I deposit/withdraw funds from my GFT Account?

For more information on how to deposit funds, click here.

To withdraw funds, fill out the form here.

Are there education/training modules available?

Sure – if you want to learn about DealBook® we have many video tutorials.

You also can have a broker walk you through DealBook® over the phone or sign up for a live webinar.

What trading tools are offered?

Over 80 indicators come on our DealBook® software and we offer a variety of other tools with our account packages including Autochartist™, which scans the charts of many GFT currency pairs, spread bet and CFD markets to find patterns.

What do I do if I get the message “You are already registered with another demo user”?

You have had a demo account in the past, and most likely it has expired. If you are looking to have it extended you will need to talk to a specialist.

I’m having some issues logging in to DealBook®. What do I do?

If you are having login issues, contact our technical support here.

How do I access DealBook® 360 if I am behind a firewall?

1. Disable the Windows XP Service Pack 2 Firewall for Windows XP users. In the Control Panel you’ll find the “Windows Firewall” icon where you can set it to “on” or “off.”
2. Disable any internet security or firewall specific software, or configure it to allow DealBook® the access it needs. DealBook® requires ports 8080, 443 and 17326/17325.
3. Disable antivirus blocking. Most antivirus software published in or after 2004 will have port-blocking capabilities.
4. Make sure that port forwarding and hardware firewall settings are disabled on any existing network routers. Out of the box, a router should not have any of these settings enabled. If you are not comfortable disabling them, configure them for the port numbers above (#2).
5. Reset your modem or firewall. Make sure it’s off at least 30 seconds before restoring power so that all static electricity has subsided.
6. If this doesn’t work, contact one of our support specialists and we’ll walk you through the process.

I am receiving the “Login Error – Username/password incorrect” message. What do I do?

Make sure you are entering the Username and Password exactly how you received it since it’s case sensitive. Also, make sure the correct system type is selected on the login screen – for example, if you are trying to log in to the demo, make sure that "demo system" is selected on the login screen. If you still aren’t able to log in or if you have forgotten your password, contact us and we’ll be happy to help.

Can I use DealBook® 360 on my mobile device?

We offer DealBook® Mobile for several phone types, including iPhones®. Find download information here. You can also access DealBook® WEB from your web-enabled phone.

Which currencies are accepted by GFT and can I pay in a currency other than my GFT account base currency?

GFT accepts any currency we trade, but there’s a conversion fee if your deposit is in a currency other than your base currency. Base currencies are: USD, JPY, EUR, AUD, CHF, GBP, CAD and PLN.

What is the inactivity fee?

Customer accounts will be subject to a monthly inactivity fee if no trading activity has occurred for a period of 60 days or more. Trading activity is defined as the opening and/or closing of a position or maintaining an open position during that period. Click here to view the fee schedule.

There are two ways to avoid being assessed the inactivity fee before the 60th day of inactivity:

1. You must place a trade
OR
2. Contact GFT in writing that you would like us to deactivate your account.

Are there costs involved with having my account deactivated?

No, there are no costs associated with deactivating or reactivating your live account.

Can the account be deactivated then reactivated at a later date?

Yes, we are able to deactivate your live account. Just contact us to let us know to deactivate the account and then contact us once again to reactivate the account.

Will I be charged for the inactivity fee while my account is deactivated?

No, your account will not be assessed the inactivity fee while inactivated. However, be aware that when an account is reactivated, it is with the impression that you will be doing live trading. The inactivity fee is calculated from the last trade date, regardless of whether an account was deactivated or not. Our billing date is the 25th of the month, so once your account is reactivated, you would have until the 25th of the month to place a trade before being marked as inactive once again.

I was billed an inactivity fee. Now, I have placed a trade. Will I still be charged the inactivity fee?

Yes, you will still receive a fee for the current month. Please refer to the above question regarding inactivity fees for further clarification.

I was billed an inactivity fee. Is there any way that I can recover this fee?

Yes, recovering the fees are very easy. All you have to do is trade. Once you place a trade in your account, contact GFT and we will refund your inactivity fee for one month. For every month that you trade, you can be refunded one inactivity fee. If you have any questions, please contact GFT.

How do I deactivate and reactivate my live trading account?

To deactivate and reactivate your live trading account, simply contact us online or by phone or fax to alert us that you want to deactivate or reactivate your live account. Please be sure to include your name and account number on the correspondence. Remember, you will not have access to the live platform of the DealBook® 360 trading software while deactivated.

Are the funds I send to GFT held in a segregated account?

In line with the FSA’s client money rules, GFT Global Markets UK Ltd deposits all funds received from retail customers in segregated bank accounts held with Barclays Bank and JP Morgan in the UK. GFT notifies you during the account opening process if you are categorised as a retail customer.

Don’t see your question here? Let’s talk. Start a live text chat or contact us using one of the methods here.